What does VAG mean?
VAG [Acronym] - Volkswagen Auto Group is the umbrella term for all vehicle makes under the Volkswagen group including Volkswagen, Audi, Skoda, SEAT, Lamborghini, and Bentley.
Do you offer parts for makes outside of VAG?
We specialise in VAG aftermarket and genuine parts. However, we also offer styling and performance parts for other makes including BMW, Toyota, Subaru and Hyundai.
How long have you guys been operating for?
We've been operating since the start of 2019 (nearly 6 years now). We've shipped over 10 000 orders to happy customers in Australia and around the globe.
Where do you guys ship your products from?
We ship primarily from our headquarters based in Sydney and Melbourne. Other parts that are not in stock will be shipped to our warehouses first before shipping to customers.
Do you guys offer pickup?
No we don't offer pickup for products, all our products are checked, packed and shipped straight from our warehouse to your front doorstep. If parts are damaged or has been lost don't worry we have it insured!
Do you guys ship Internationally?
Yes we do, however we prefer handling all international shipments through our emailing system at Info@vaggarage.com.au. If you would like to ship a larger part internationally please contact us as all rates vary with location.
Do you guys make your own products?
No we don't manufacture any products in Australia, we operate as an Australian car parts supplier and dealer.
What's the quality like of your aftermarket products?
We have worked with numerous suppliers in the past and have tested different aftermarket car parts over the past 6 years. With trial and error and also time and patience we have built up our catalogue to offer very good quality aftermarket parts. If they do not fit, or have manufacturing defects we will issue a replacement or refund.
How is the fitment like for your spoilers?
All our aftermarket spoilers provide good fitment once installed correctly. Fitment is highly dependent on the quality of install. We suggest professional body workshops to install the products.
Do you guys offer installation services or have a physical shop?
No we don't have a shop front and/or workshop, we do not offer installation services. We have a list of recommended workshops that have experience to complete installations. We operate in a complete digital platform through website, emailing and social media in our headquarters in Sydney.
How would I install the parts, once I get them?
We encourage all our customers to involve themselves in modifying their own car as it's a fun process! Start learning off Youtube or online forums. If you don't think you're capable then take it to your local workshop who have experience for professional installation.
Are your products drop-shipped?
Large bulky aero kits are shipped from our suppliers upon request from us. The products are stored at our aero-kit suppliers locations. If a product is dropshipped it will be stated in the product availability. Some products are shipped straight from supplier to save with costs for the customer. These include MTS, do88 and some backorders. Other than parts not stated otherwise we DO NOT drop-ship products.
I had trouble installing my part, is it a faulty unit?
If you don't think you're capable then take it to your local workshop who have experience for professional installation. If you believe the unit is faulty make sure to check out our contact us page for a resolution.
Do you offer exchanges and/or refunds?
Yes we do, depending on the circumstances we rarely disregard refunds. We ensure that every purchase leads to a happy outcome. We don't offer exchanges and/or refunds for change of mind but if you think your part may be faulty or was damaged during transport shoot over an email and we'll take care of you.
Where can I track my order?
Check out the 'Track My Order' tab under the Home menu.
I still haven't received my part...
Send us over an email an we'll help you out at Info@vaggarage.com.au
I've changed my mind and would like to send my part back.
Shoot over an email and we'll help!
I have an automotive business and would like to work with you guys.
Make sure to check out our 'WORK WITH US' page. We specialize in networking and expanding your business bringing you more customers through digital platform development and social media platform networking.
Do you guys offer sponsorships?
We currently are not accepting any more ambassadors, but yes we do offer 'sponsorships'. Ambassadors receive new products/ freebies once in a while and some benefits. Please contact us if you think you would be eligible to work with.
Do you guys have Instagram and/or a Facebook page?
Yes we do our IG is @VAG_GARAGE_AU, FB is VAG GARAGE AUSTRALIA. Scroll all the way to the bottom of the home page and you'll see a handle.
I'm happy with my products and service! where can I leave some good feedback?
We're glad we've done our job correctly, make sure to share the part on your car to have it featured! Like our social media pages and leave a review on our Google Map page by searching VAG Garage Australia on Google maps.
What type of performance parts are available?
We offer a wide range of performance upgrades including exhaust systems, ECU Tuning, suspension components and more to enhance your car's power and handling.
Do you offer car spoilers for al models?
We have a large range of aftermarket spoilers for most makes and models. If you cannot find the part on the website we also have a network of suppliers to help you with what you are looking for.
Is ECU Tuning safe for my car?
Yes, our IE tunes have been tested and developed with trial and error and designed to optimise the performance of your vehicle within safe parameters.
My car had an accident, will you be able to open up an invoice for my insurance?
Yes if you car has had an accident and has some damage to the body of the car such as a rear diffuser we can open up a manual invoice for your insurance so it can be claimed for repairs. Please contact us for more information.
I have made an enquiry how long should I expect a reply?
We usually get back to you within the same day and will still reply to your enquiries even when our warehouse is closed.